Posts Tagged ‘gas contract’

Npower to halt telesales unless it resolves billing issues

Thursday, June 26th, 2014

Ofgem has secured commitments from npower to take immediate action to put right its billing and complaints issues, alongside launching a wider investigation into customer service failings under Ofgem’s new Standards of Conduct.

Ofgem is requiring npower to resolve major billing issues no later than the end of August 2014 and publish monthly progress updates on its website. Failure to meet monthly targets will result in npower ceasing all proactive telesales to new customers until they are met. The parallel investigation into npower’s customer service failings is the first case to be opened under Ofgem’s new Standards of Conduct (SoC) and could lead to a financial penalty or redress payment if they are found to have broken rules.

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Energy suppliers to cut switch times

Monday, June 23rd, 2014

Energy users will be able to switch energy supplier within three days by the end of 2014 after an agreement between the regulator, Ofgem, and suppliers was reached.

As part of this agreement anyone who wants to switch must be given a two-week cooling-off period for the chance to change their mind, before the three-day process starts. New computer systems and smart meters should allow the process to be cut to a day by the end of 2018.

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Ofgem’s £30 billion price controls come into effect

Wednesday, April 10th, 2013

Ofgem’s ground-breaking new price controls come into effect this week, marking the start of around £30 billion investment in Britain’s energy infrastructure.
The final decisions on the price controls were taken by Ofgem in 2012 and were subsequently accepted by all companies. The price controls will run until 2021 and relate to the network companies operating Britain’s high voltage electricity grid and high and low pressure gas networks. Included in the network company plans is:
• around £7 billion earmarked for Scotland’s high voltage electricity network, creating around 1,500 jobs
• a £15.5 billion upgrade for the high voltage electricity network in England and Wales and the high pressure gas networks across Britain, creating around 7,000 jobs, mainly in the construction supply chain
• around £8.7 billion to ensure that Britain’s low pressure gas networks, which deliver gas to homes and businesses, remain safe and reliable.

Hannah Nixon, Ofgem’s Senior Partner for Distribution, said: “This week marks a very significant moment as it forms a key part of implementing the investment needed to protect our security of supply. Ofgem’s new RIIO price control framework delivers around £30 billion of this investment at a fair price to consumers. It also helps ensure Britain’s energy infrastructure will remain among the most reliable in the world.”

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Ofgem sets out its vision for fairer treatment for small businesses

Monday, March 25th, 2013

Ofgem’s proposed new standards of conduct for how suppliers should treat Britain’s smallest businesses are due to come into force from this summer. These substantial reforms support action Ofgem is also taking on clearer contracts, back-billing and on new powers to tackle misselling to businesses. Ofgem will also be reviewing whether or not automatic rollover of contracts for businesses should be banned altogether.

The new enforceable standards will require suppliers to treat firms, which typically spend up to £10,000 per fuel on gas and electricity, in an honest, transparent and professional way. This will apply to when suppliers are billing, contracting with and switching customers.

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Understanding Your Energy Bills – What is the Climate Change Levy?

Thursday, March 7th, 2013

Since 2001 all businesses in the UK have been subject to the Climate Change Levy or CCL as it is referred. It is essentially a carbon tax that adds around 15% to the energy bills of all businesses and public sector organisations.

The CCL was introduced after the Kyoto Summit on Climate Change in 1997. The UK government set high targets for the amount of energy to be generated from renewable energy sources in the future, and the levy was introduced to fund investment in cleaner, greener energy.

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What is a Smart Meter, and should I have one?

Tuesday, February 26th, 2013

If the cost of the energy you use in your business is not a major concern to you at the moment there is a good chance this will change in the future.

In a recent statement issued by the outgoing Chief Executive of  Ofgem, Alistair Buchanan, he painted a gloomy picture of reduced energy output from UK power stations leading to increased imports and cost to the consumer for the foreseeable future.

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Are you losing profit whilst you sleep?

Monday, February 11th, 2013

A report from British Gas has found that 46% of the electricity used by small to medium-sized businesses is consumed outside normal office hours, when their staff have gone home.

British Gas analysed the findings of data gathered from 6,000 smart meters installed in business premises across the UK. Smart meters provide ‘real time’ readings of gas and electricity usage and can be read remotely by energy suppliers.

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The 5 things people do with their energy renewal and why (d) is the right answer!

Thursday, February 7th, 2013

It is time to renew your gas or electricity contract, you have had a renewal price from your supplier. Do you –

a) Accept the offer as it is similar to what you have been paying before and prices have gone up, so it must be a good deal!

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5 Ways to Reduce Your Energy Costs in 2013

Monday, February 4th, 2013

In the current climate of ever increasing electricity and gas prices, and with no prospect of this trend changing here are five ways to potentially reduce your ever growing bills.

1         – Know your contracts.

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