Archive for the ‘Telecoms’ Category

The myth of the telecom package deal

Wednesday, March 2nd, 2016

A number of years ago BT carried out some market research in the SME market to see what the key factors were when choosing a telecoms supplier and deal. Apparently this research showed that the bulk of SME businesses valued the control of their expenditure the most i.e. knowing what you would be spending month on month.

As a result of this exercise BT undertook a big push on packaged phone deals for businesses (One Plans and many offshoots), you know the sort I mean where for a set amount per month you get your line rental and a number of calls included. Obviously, they could not include everything so the add-ons for certain non-geographic calls, directory space, international calls, non-direct debit payment, non paper bills etc, etc, etc, fell outside this beautifully packaged “pay one amount per month” deal.

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Connectivity is King Now!

Wednesday, September 23rd, 2015

Every business, regardless of the sector they operate in, has a growing reliance on their internet connection to the point where it has become a business critical element. Marketing, orders, delivery, payment, customer service, all rely on a sound internet connection to a certain degree.

Despite this dependence so many businesses are still making do with the most basic of broadband connections, with high contention rates, and fluctuating performance dictated by the time of day.

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UK Calling initiative simplifies call charges

Tuesday, June 23rd, 2015

If your business currently uses 084, 087, 09 and 118 numbers then you need to be aware of changes taking place that will simplify call charges to these numbers. The new charging system (the access and service charges) applies to calls made from residential lines and consumer mobile phones. Phone operators will continue to have flexibility over how they charge for these calls from business phones.

UK Calling is a new Ofcom initiative coming into play from 1st July, which aims to make the cost of calling these service numbers clearer for everyone.

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