Large energy users costs could increase by a further 2%

October 10th, 2017

The way businesses use energy is continuing to come under scrutiny particularly those larger energy users out there.

Ofgem started the process with the introduction of the P272 legislation. This changed maximum demand supplies (those with a profile number of between 05 and 08) to become half hourly supplies. Part of the rational behind this was to increase transparency in when energy is being used and when not.

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Why are energy prices increasing when wholesale cost isn’t?

September 7th, 2017

Energy price increases like to be sensationalised by the press. They usually cite the fact that wholesale prices have dropped as proof of profiteering.

Don’t get me wrong I am not one to back the energy suppliers and their price increases. However, there are other circumstances to take into account apart from their desire to increase profits.

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Changes to how your energy supply will renew

January 17th, 2017

Back in November 2015 we told you about the snappily titled “P272” legislation that was being brought in by Ofgem. This would affect anyone who had a Maximum Demand Supply – click here for that article.


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Water Rates to de-regulate April 17

January 17th, 2017

In April 2017 the remainder of the UK water market will de-regulate following on from Scotland pioneering such de-regulation back in 2008.

This means that all businesses within England and Wales can, for the first time, choose which water supplier they want to use. Up until now only the very largest users of water in England and Wales have been free to switch suppliers.

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Brexit and Your Energy Bills

July 12th, 2016

It is fair to say that following the EU referendum just about everything has been in turmoil, and energy prices, which are so often volatile, have not escaped this uncertainty.

In fact following the country’s decision to Brexit our energy prices are nearing a nine-month high as various doom-laden scenarios are mooted. The fact that there was a uneasiness about future supply long before we Brexited has only added to the woe and to an increase in prices.

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The myth of the telecom package deal

March 2nd, 2016

A number of years ago BT carried out some market research in the SME market to see what the key factors were when choosing a telecoms supplier and deal. Apparently this research showed that the bulk of SME businesses valued the control of their expenditure the most i.e. knowing what you would be spending month on month.

As a result of this exercise BT undertook a big push on packaged phone deals for businesses (One Plans and many offshoots), you know the sort I mean where for a set amount per month you get your line rental and a number of calls included. Obviously, they could not include everything so the add-ons for certain non-geographic calls, directory space, international calls, non-direct debit payment, non paper bills etc, etc, etc, fell outside this beautifully packaged “pay one amount per month” deal.

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Secure your low energy prices whilst you can

February 23rd, 2016


With energy prices at their lowest for a number of years now is the time to act and secure savings before expected increases come through later in the year.

The energy “price cut” headlines have been doing the rounds for the past few weeks. However, these current reductions do not herald the start of long term lower prices, they are merely a blip before the uncertainty of future supply and proposed new supply and distribution charges will push prices up once again.

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Energy Efficiency Starts With Being Smart

February 3rd, 2016

Led lighting, solar panels, PV panels, biomass boilers, building control systems, ground heat pumps, wind turbines…….. The number of energy efficient solutions within the market place today is vast and confusing, but if this is your bag are you in danger of putting the cart before the horse?

Every energy efficiency solution is backed by reams of data proving the amount of energy you can save which is great, but if you don’t understand what energy you use now then how can you measure the energy you save in the future?

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Landlords Beware! – new EU regulations to protect tenants

January 13th, 2016

As with a lot of EU Directives these days another one has slipped in with, what seems, the hope of catching out the unwary and imposing penalties on them for non-compliance!

This time the targets are landlords, both residential and commercial, and the directive in question is the snazzy named Heat Network (Metering and Billing) Regulations 2014.

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BES to pay £980,000 for failures in customer service following Ofgem investigation

November 26th, 2015


  • BES failed to properly explain important contract terms to its customers.
  • Supplier’s complaints handling processes were inadequate and it wrongly blocked some customers from switching supplier.
  • Over £300,000 will be returned to customers, £670,000 will go to benefit consumers through Business Debtline.
  • BES has now improved its processes.

Business energy supplier, BES, will pay £980,000 for customer service failures between June 2010 and July 2015. BES will return around £310,000 to directly affected customers. The remaining £670,000 will be paid to Business Debtline.

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