- BES failed to properly explain important contract terms to its customers.
- Supplier’s complaints handling processes were inadequate and it wrongly blocked some customers from switching supplier.
- Over £300,000 will be returned to customers, £670,000 will go to benefit consumers through Business Debtline.
- BES has now improved its processes.
Business energy supplier, BES, will pay £980,000 for customer service failures between June 2010 and July 2015. BES will return around £310,000 to directly affected customers. The remaining £670,000 will be paid to Business Debtline.