Dealing with energy supplier objections

One of the main reasons why businesses struggle to switch their energy business or have failed to in the past is due to the objections raised by their incumbent supplier that prevents the switch from going ahead. Sometimes these objections lead to the switch not occurring as to do so becomes “more trouble than it is worth”.

Even though the raising of such objections can be seen as a purposeful obstruction by the incumbent it primarily comes down to three reasons – there is an amount outstanding on your account that needs to be paid before the switch can happen, you have failed to give the correct termination for your contract, or your new supplier has applied for the transfer on the wrong date.

So, lets look at how the process to switch takes place.

The procedure when you change supplier for your electricity or gas, is that the new supplier will send a “transfer request” to the old supplier a short while before the date when the supply is to move across.

The old supplier should then just release the supply. Occasionally, however, they block the transfer, using a procedure that is called an Objection. No reason is given, and the new supplier is just told that they cannot take over the supply.

When an Objection happens the first action required is to find out exactly why the old supplier has Objected to the transfer.

The second action is to resolve the blockage, whatever that may be, and then ask the old supplier to confirm that they will “lift the objection.”

The third action is to instruct the new supplier to re-apply for the transfer to go through again. This should be done by your energy broker if you are using one.

Unfortunately, your broker cannot have objections lifted for you. The suppliers will only speak to you, the client, about this matter that is why your broker will have to ask you to contact your old supplier directly.

If none of the above are true, you will need to insist that the old supplier “lifts the objection” immediately.

An Objection will very often cost you money. If a transfer is delayed beyond the required transfer date, you may then run for a period on non–contract tariffs, with your old supplier, which will undoubtedly be more expensive. So if your old supplier has objected to a transfer incorrectly they will probably also then charge you at higher rates for the over-run period until the transfer finally goes through.

This is why it is very important for Objections to be lifted quickly, to minimise any additional costs arising.

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